Returns & Refunds

Last updated: September 7, 2026

Every paid order ships — guaranteed. A drop never cancels because of order volume. Pendants leave our facility from stocked inventory within 7–10 business days of the drop closing and group-ship to your chapter, arriving about 2–3 weeks after close. The chapter distributes every order to its buyer, including orders placed by parents and alumnae. Campus Carats does not ship orders individually to buyers.

Guaranteed fulfillment

There is no order minimum your chapter has to hit for your pendant to ship. Once your payment goes through, your pendant is yours — no volume cancellations, no automatic refunds, no fine print.

Ordered by mistake before the drop closes?

If you ordered by mistake — wrong quantity, wrong chapter, duplicate order — email us any time before your drop closes and we will refund you in full via Stripe, to the original payment method.

Damaged, defective, or wrong item

If your pendant arrives damaged, defective, or materially different from the approved design, we will replace it free of charge.

To request a replacement, email james@campuscarats.com within 30 days of delivery with your order number and a photo. We ship replacements within 5 business days.

Otherwise, all sales are final

Once a drop closes, orders can't be returned or exchanged. All sales are final apart from the replacement policy above.

Lost in transit

If USPS tracking shows no movement for 10 or more business days, contact us and we will reship at no cost.

Questions? Email james@campuscarats.com.